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return&refund policy

Return policy

Please read this policy very carefully as it explains the procedures followed to accept returns and exchanges.
1) The return period
We always strive to provide you with the best service, so your purchases from Petshopeg can be returned and exchanged within (7) seven business days from the date of purchase, it arrived to you, and the conditions for return are met.
2) Terms of return
To benefit from our return policy, the following conditions are required:
• The return must be within the return period, and we apologize for your acceptance of any request after exceeding this permissible period.
• The product must be in its original packaging with labels, trademarks and packaging materials preserved without scratching or tearing.
• The product must be in the same condition in which it was received and has not been opened.
• You must have the invoice for the purchase from the store.
3) Exclusions for returns
3.1. For animal health and hygiene purposes, we cannot accept returns of the following products after opening their packaging:
(Animal beds – mattresses – dishes – any other products specified by the store management and will be explained to you).
3.2. Products that come in sealed packages cannot be exchanged or returned.
4) Return procedures
4.1. When a product is requested to be retrieved, it is subjected to an inspection process to ensure its condition and compliance with the conditions of return, and after this is confirmed, the product will be returned or replaced with another product.
4.2. The customer has the right to request a full refund if he receives a product that is completely different from the one he requested.
4.3. In the event that products are requested to be returned frequently, the return shipping fee will be deducted from the amount paid.
5) Working hours
You can contact us during official working hours from —— to ——– from hour – in the morning until one o’clock – in the evening Cairo time.
6) Complaints
Any complaint or inquiry related to the return policy can be directed to:
 +201091191144
 admin@petshopeg.com

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